Vervante Books Etc

Integration Guide for IBM Tivoli Service Request Manager V7.1

IBM Redbooks

IBM Tivoli Service Request Manager V7.1 provides a unified and integrated approach for handling all aspects of service requests to enable a one-touch IT service experience, backed up by an optimized delivery and support process. It is a powerful solution that closely aligns business and IT operations, which improves IT service support and delivery performance.

This IBM Redbooks publication is an integration guide for IBM Tivoli Service Request Manager V7.1. We describe all major integration scenarios:
- Event Management
- IBM Lotus Sametime Connect
- Change and Configuration Management Database
- Third-party Service Desk programs, such as HP ServiceCenter
- Computer Telephony Interface
- IBM Tivoli Identity Manager

This book helps you design and create a solution to integrate IBM Tivoli Service Request Manager V7.1 with other products to provide an ITIL-based integrated solution for your client's environment.

The target audience for this book includes individuals who are looking for an integrated Service Desk solution.


Integration Guide for IBM Tivoli Service Request Manager V7.1

Price: $43.75 $35.00
Pages: 288
Date Published: September 25, 2008
ISBN: 0738431184
Author: IBM Redbooks
Product Number: SG24-7580-00
Ships in 3-5 days
Vervante

© 2015 Vervante Corporation. All rights reserved.