End-to-End Service Management Using IBM Service Management Portfolio

IBM Redbooks

End-to-End Service Management Using IBM Service Management Portfolio

IBM® Tivoli® Service Request Manager, IBM Tivoli Change and Configuration Management Database, IBM Tivoli Asset Management for IT, IBM Tivoli Release Process Manager, and IBM Tivoli Business Continuity Process Manager are key components of the IBM Service Management strategy. This IBM Redbooks® publication presents scenarios on the combined usage of these products for implementing a complete, end-to-end Service Management solution.

We start by introducing Information Technology Infrastructure Library (ITIL® )-based Service Management, followed by a discussion of how to design your ITIL-based Service Management solution using the Tivoli products.

We have included several scenarios that will help you understand how these products work together in a real customer environment.

This book is a major reference for IT specialists working on implementing ITIL-based Service Management solutions using Tivoli products. IT managers, IT architect, and pre-sales technical specialists will also benefit from information presented in this book.
Price: $50.00 $40.00
Pages: 354
Date Published: February 12, 2009
ISBN: 0738432210
Author: IBM Redbooks
Product Number: SG24-7677-00
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