IBM Tivoli CCMDB Implementation Recommendations

The IBM Tivoli Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and Configuration Management processes as described by the Information Technology Infrastructure Library (ITIL).

This IBM Redbooks publication provides information valuable to those who want to plan for, customize, and use the IBM Tivoli CCMDB product to automate and manage change and configuration processes in their environments. It includes three parts:

- Understanding and documenting requirements
- Using and customizing the CCMDB data model
- CCMDB Process Engine and PMPs

A companion book, Deployment Guide Series: IBM Tivoli CCMDB Overview and Deployment Planning, SG24-7565, provides a more general overview of the CCMDB product and information related to planning and installation of the product.