IBM Electronic Services: Support for Business in an On Demand World

What is IBM Electronic Services? Why do I need it? Where do I get it? When and how do I get it? How will this help me move into an on demand business?

Find the answers to these questions and more details about IBM Electronic Services in this IBM Redbook. In an on demand environment, IBM Electronic Services integrates the IBM Support community with your company to ensure that your IT environment is running with minimal disruption and maximum efficiency. The two components of this strategy are IBM Electronic Service Agent (Service Agent) and the IBM Electronic Services Web site.

Service Agent is available for all IBM product lines, in all countries where IBM does business. This redbook teaches you the basic steps to install, activate, and use Service Agent in your enterprise for each product line: IBM iSeries, pSeries, xSeries, and zSeries.

This redbook also highlights the Electronic Services Web site and how to use the features of Service Agent through this site. For example, you can view the Service Agent inventory and use Service Agent information in the Premium Search tool. You can also see a list services that use Service Agent information, such as Performance Management offerings and Capacity Upgrade on Demand (CUoD). Plus this book explains how you can benefit from the on demand benefits of using Service Agent.