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IBM DirectTalk for Windows Implementation Guide



IBM DirectTalk for Windows Implementation Guide

Since the initial introduction of IBM DirectTalk. DirectTalk has become a versatile, voice processing platform that has brought expanded functionality to IVR applications, including advanced speech recognition and VoiceXML for the Web. DirectTalk integrates information from multiple sources and can deliver direct access to the services and information customers and employees need around the clock. Businesses using DirectTalk can answer and screen a large number of calls simultaneously and promptly, reducing caller wait time and improving customer satisfaction.

This redbook will help you:
- Size and choose the appropriate IBM DirectTalk for Windows solution for your IVR environment.

- Install, tailor and configure IBM DirectTalk Speech Recognition for Windows on the latest IBM xSeries and provide helpful information for installation on OEM systems.

- Gain an understanding of the IBM DirectTalk architecture and the open architecture of the General Server Interface that allows the supplementing of IBM DirectTalk for Windows components by developing your own clients and servers.

- Migrate from IBM DirectTalk/2 to IBM DirectTalk for Windows and use new system management software to manage an IBM DirectTalk network.
Price: $48.00 $38.00
Pages: 296
Date Published: May 9, 2001
ISBN: 0738422037
Author: IBM Redbooks
Product Number: SG24-5985-00
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