Frequently Asked Questions
Books
+Do you print perfect bound landscape books?
Yes, the maximum sheet size we print is 12.5" x 19". The print area should not exceed 12" x 18.5" to accommodate for bleed. Please check our print templates to determine the maximum size of your landscape book.
Related links:
+Is there a minimum order for hardcover books?
Yes. The minimum order for hardcover books is 25 books. Production takes 15 to 20 business days.
+What are the specs for my book cover?
Click here for our print specs and templates.
Related links:
+What are the specs for my book text?
Click here for our print specs and guidelines for books.
Related links:
+What stock is used for softcover book covers?
We offer 12 pt, 16 pt, and 18 pt cover stocks for softcover books, available in uncoated, C1S, or C2S.
Contact
+I have a deadline and need my order to arrive by a specific date. Who do I contact?
Please email the order number and the date that you need the order to arrive by to [email protected]
+I have a manual order that I need your order processing department to process for me. Who do I send this to?
Please include the valid Vervante part number for the item you would like shipped. Please email your orders to [email protected]
+I have a new product and would like a quote. Who do I contact?
Please email your specs and any additional information we may need to know to [email protected]
+I have a question about my invoice. Who do I contact?
Please email your invoice number and question to [email protected]
+What is the fastest way to contact us?
Email is the best communication method - it is fast, it is efficient, and it is a great way to keep a record of our conversations as well as ensuring that your entire team stays in the loop. We offer full service customer support via email and you will receive a personal reply within 24-48 hours, Monday - Friday.
Copyright
+Do I need to register my book for Copyright Registration?
No, you do not need to register your book for copyright registration to publish with Vervante. We highly recommend this simple task that will protect you and your book. For more details and to register your book: http://www.copyright.gov/.
+How do I copyright my book?
Copyright registration is an important and simple step once your book is complete. You can register online with the US Copyright Office. Fees and processing times are set by the Copyright Office and change periodically, so please check the current fee schedule when you file.
Related links:
+What can be copyrighted?
Usually literary works such books are submitted for copyright registration but other works such as musical works and sound recordings can be submitted as well. Click below for basic information from the US Copyright Office.
eBooks
+Does Vervante offer ebook conversion?
We do not offer ebook conversion but once you have your ebook files, we would be happy to list your Kindle on Amazon.
+What are the Pros and Cons of DRM?
PROS: Applying DRM to your ebook adds an extra layer of protection to prevent customers from illegally sharing, altering or copying your copyrighted work. Please note, however, it is not a guarantee, your work may still be pirated in some way.
CONS: Some authors choose to turn off, or disable, DRM protection because they feel that it penalizes their readers. People today use their smart phones, tablets and other non-Kindle devices to read Amazon Kindle ebooks. However, when DRM is applied to an Amazon ebook, it prevents the reader from accessing it if they are not using a Kindle device.
CONS: Some authors choose to turn off, or disable, DRM protection because they feel that it penalizes their readers. People today use their smart phones, tablets and other non-Kindle devices to read Amazon Kindle ebooks. However, when DRM is applied to an Amazon ebook, it prevents the reader from accessing it if they are not using a Kindle device.
+What is Digital Rights Management (DRM)?
Digital Rights Management, commonly referred to as DRM, is a technical protection that uses special computer code to prevent users from copying or changing an ebook. Today, most ebooks are sold with DRM protection which is usually applied by retailers at the insistence of publishers and authors. You may choose, on a per title basis, to apply Digital Rights Management (DRM) to your ebook when you request our eBook conversion services. Once your title is published, this setting cannot be changed.
Getting Started
+Does Vervante give free proofs?
We do not give free proofs but we suggest that once the product is set up, added to your Vervante account and available for ordering that you order a copy to be sent to yourself to make sure it looks exactly how you want it to before we ship orders or print in bulk. Vervante recommends a printed proof before ordering in bulk. If Customers waives this step, Vervante assumes no responsibility for errors.
+How do I get started?
We are excited to get started. Here are your next steps:
1. LOG IN: If you have not already, please create your Author Account. Just go to the Vervante home page at www.vervante.com, click on the "Login" link and follow the directions for creating an account for authors. You will need to add a credit card to your profile for access to upload your files.
2. SEND YOUR FILES: Once you are logged in, you will be taken to your Author Dashboard. Click on the link that says "Upload Files." You next will go to a page called "Specification Document." Find the section for the type of project you are submitting (planner, card deck, etc..) and fill out as much information as you can for the product's specifications. Then scroll down to the bottom of the page and click on the "Submit" button. You will receive a link for uploading and sending the files to us via Hightail.
3. RECEIVE CONFIRMATION: Please wait 48 hours for Vervante to receive and download your files. If there are any issues, we will let you know. If not, your product will be available for ordering within 2-4 business days. You will receive an email once it has been added to your Author Dashboard.
4. PLACE YOUR ORDERS: Once you receive confirmation that your product has been added, you can log into your Vervante account to place orders. Just log in and click on the "Place Order" link. There you will see a list of all your products with their titles and product part numbers. To order copies, simply fill in the quantity of the product you want, then click on the "order" button at the bottom of the page. If you have any special requests, please email us at [email protected]
1. LOG IN: If you have not already, please create your Author Account. Just go to the Vervante home page at www.vervante.com, click on the "Login" link and follow the directions for creating an account for authors. You will need to add a credit card to your profile for access to upload your files.
2. SEND YOUR FILES: Once you are logged in, you will be taken to your Author Dashboard. Click on the link that says "Upload Files." You next will go to a page called "Specification Document." Find the section for the type of project you are submitting (planner, card deck, etc..) and fill out as much information as you can for the product's specifications. Then scroll down to the bottom of the page and click on the "Submit" button. You will receive a link for uploading and sending the files to us via Hightail.
3. RECEIVE CONFIRMATION: Please wait 48 hours for Vervante to receive and download your files. If there are any issues, we will let you know. If not, your product will be available for ordering within 2-4 business days. You will receive an email once it has been added to your Author Dashboard.
4. PLACE YOUR ORDERS: Once you receive confirmation that your product has been added, you can log into your Vervante account to place orders. Just log in and click on the "Place Order" link. There you will see a list of all your products with their titles and product part numbers. To order copies, simply fill in the quantity of the product you want, then click on the "order" button at the bottom of the page. If you have any special requests, please email us at [email protected]
+What is the difference between a sample and a proof?
Samples are examples of our standard products, available from our samples page, so you can see and feel materials, bindings, and finishes. A printed proof is a physical copy of your own product, which we recommend ordering before printing in bulk. Material swatches, such as faux leather and linen, are available on request.
Related links:
ISBN
+Can I purchase an ISBN number and bar code?
Yes, log into your account and click on Purchase ISBN. An ISBN is required for all products that you want listed in Amazon.
+Do I need a separate ISBN for my e-book?
If you would like your ebook to have an ISBN (this is not required for ebooks), it must be a unique ISBN.
+How do I get an ISBN for my book?
You can purchase an ISBN by logging into your account and click on Purchase ISBN from the Author Dashboard.
LCCN
+Do I need a Library of Congress Control Number (LCCN) for my book?
No, an LCCN is not required to publish with Vervante. An LCCN is a unique identification number that the Library of Congress assigns to titles, and it is not the same as copyright registration. There is no charge for an LCCN. If you would like one, requests are submitted through the Library of Congress PrePub Book Link system before publication.
Related links:
+How do I get an LCCN for my book?
The LCCN is a unique identification number that the Library of Congress assigns to titles. This is not the same as copyright registration. There is no charge for an LCCN. Requests are submitted through the Library of Congress PrePub Book Link system. Authors and self-publishers can create an account in the Author Portal and request an LCCN for each title before publication. Once your book is printed, you will send a copy to the Library of Congress following the instructions provided with your assigned number.
Related links:
Order Processing
+Can I cancel an order once it has been placed?
In an effort to ship orders as quickly as possible, once an order is processed and in the queue to be shipped, we cannot cancel or modify an order.
+Can I email an excel or csv file for my monthly subscription program or product launch, or exported from my shopping cart?
Yes, please email your excel or csv distribution list to [email protected] and we will import the list and process the orders for you. Please make sure the Vervante part number is included on the email.
+How can I place an order for my product to be sent to me, my customer or to an event?
We know your time is valuable, so we have made it super easy to place orders for your products.
1. Log in to your Author Dashboard by clicking on the "Log In" button on the Vervante website.
2. The first thing you will see at the top of your Author Dashboard page is "Place an Order." Click on that link and you will see a list of all your products.
3. Fill in the quantity desired for each product, then click on "Order" to add them to your shopping cart.
4. Fill in the shipping address and select the shipping method. Click on "Place Order" at the bottom.
1. Log in to your Author Dashboard by clicking on the "Log In" button on the Vervante website.
2. The first thing you will see at the top of your Author Dashboard page is "Place an Order." Click on that link and you will see a list of all your products.
3. Fill in the quantity desired for each product, then click on "Order" to add them to your shopping cart.
4. Fill in the shipping address and select the shipping method. Click on "Place Order" at the bottom.
+How do I set up automated order notifications to Vervante from my shopping cart?
We have no shopping cart preference and we can process your orders from any shopping cart or merchant solution. We accept orders from all shopping cart solutions. Click below for more information.
Related links:
+I set up my orders for automatic order processing and the order is not showing up in my account.
Orders are imported every 10 minutes. If your order is not showing up after 10 minutes, the format of the email or the set up is not correct.
+If my orders are not in the format that are automatically processed by your system, how long does it take for them to show up in my author account?
Orders are processed once a day, Monday through Thursday and Sunday, by midnight MST.
+What does the "pending" status mean?
This means that we received your order, it is in our production queue and will ship within 3-5 business days. Once the order ships, the status will change from "pending" to "shipped".
+What email address should orders be sent to?
Please include the valid Vervante part number for the item you would like shipped and email your orders to [email protected] for orders in the proper format for automated processing (see info in the link below). If your orders are not formatted for automated processing, please send them to [email protected].
Related links:
Payment
+How are large quantity/bulk orders processed?
For large quantity orders, a slightly different payment plan is necessary than that for smaller orders. Upon receiving your bulk order, our accounting department will charge your card on file. As soon as we receive full payment, we will immediately begin production. We appreciate your business and, as always, are committed to providing you with the best in quality, service and value.
+How do I update the credit card on file?
Please log in to your Author Dashboard by clicking on the "Log In" button on the home page. Next, click on the "Update Your Credit Card Info" link to add new credit cards, delete old ones or select one as the default to use for future transactions.
+How does pricing work for color pages?
You are charged only for the pages that are printed in color, not for the entire book. That means you can include color where it matters most and keep costs down on the rest.
+How is warehouse storage billed?
Storage is calculated daily, so you pay only for the days your items are actually in our warehouse. Charges are applied to your card on file twice a month.
+How often is my card charged?
All new customers will be immediately invoiced for orders until such time
that we are able to predict expected order volume and frequency. They will
then be invoiced 2x per month for their orders. However, if any customer
places an order that is larger than usual, they will be charged at that
time.
that we are able to predict expected order volume and frequency. They will
then be invoiced 2x per month for their orders. However, if any customer
places an order that is larger than usual, they will be charged at that
time.
+What is the remittance address to pay by check?
Vervante
224 South Main Street STE 202
Springville, Utah 84663
224 South Main Street STE 202
Springville, Utah 84663
+When do I receive an invoice and how do I pay?
We will post an invoice for orders and services in your Vervante author account on the 1st and 15th of each month. A notice will be emailed to log into your Vervante author account to view, print or download the invoice. We will charge the card on file the following business day after the invoice has been posted to your account.
+Where is the detail for my monthly invoice?
We provide detailed reporting for your monthly order activity in your Vervante author account. Log into your account and click on the Statements & Activity link in the left navigation to view monthly activity and invoice detail.
Planners & Journals
+Do you print custom index tabs?
Yes, we print custom printed index tabs for any size book, workbook, planner, etc.
+Do you print hardcover planners?
Yes, we offer a variety of covers for planners and journals including printed hardcovers, faux leather and linen hardcovers. Please see the link below for a complete list of options for planners and journals.
Related links:
+Do you supply discs for disc binding?
No. Discs come in many sizes, colors, and materials, so we punch your pages but do not stock the discs themselves. This leaves you free to choose the exact look you want. Discs are widely available from online retailers, and you can send them to us to bundle with your punched pages before we ship to your customers.
+What type of binding do you offer?
We offer metal double-loop wire-o binding, metal spiral binding, plastic spiral binding, casebound hardcovers, Smyth sewn casebound hardcovers, punched for disc binding, saddle-stitch, square back saddle-stitch, center sewn and custom printed 3-ring turned edge binders.
Print Specifications
+What to Expect with Alignment of Your Card Decks
We use state-of-the-art digital printing technology to produce your card decks. While this method offers many advantages, it is important to understand the natural variations that can occur in the printing process:
Print Alignment: Due to slight movements within the printer, two-sided cards may have minor misalignments between the front and back designs.
Cutting Precision: Our guillotine cutting process can introduce small variations in the final card dimensions and centering of the design.
As a result, we typically see a minimum variation of 1/16 inch (about 1.6 mm) in alignment and cutting. This slight 'bounce' is considered standard in the industry for digital printing.
Rest assured, we strive for the highest quality in every print run, but these minor variations may occur.
We appreciate your understanding of these inherent characteristics of digital printing technology.
Print Alignment: Due to slight movements within the printer, two-sided cards may have minor misalignments between the front and back designs.
Cutting Precision: Our guillotine cutting process can introduce small variations in the final card dimensions and centering of the design.
As a result, we typically see a minimum variation of 1/16 inch (about 1.6 mm) in alignment and cutting. This slight 'bounce' is considered standard in the industry for digital printing.
Rest assured, we strive for the highest quality in every print run, but these minor variations may occur.
We appreciate your understanding of these inherent characteristics of digital printing technology.
+Where can I find print specs for all products?
Click the link below for print specifications for all of our products, and templates for many of our products.
Related links:
Profile
+How do I customize or modify the packing slip that ships with my orders?
Log into your account and click on Customize My Packing Slip under My Account.
+How do I update my address or email addresses on file?
Log into your Account, click on Manage My Profile under My Account.
+I forgot my password for my Vervante author account.
Click on Lost Your Password? on the Author Login page.
+Why is there a $1.00 charge on my credit card?
For verification purposes, Vervante will authorize use of your credit card when you create a new account or update your credit card information. This is simply an authorization and not a charge. The authorization request should disappear from your credit card statement within 5-7 business days since the card is never completed. You can contact your bank or credit card company to find out how long the authorization hold may appear on your statement.
Retail Distribution
+Can you list my book or product on Amazon or with other online retailers?
We can list planners, journals, card decks, and other non-book products on Amazon Marketplace for you. Please note that we are not able to add products to the Books category on Amazon. To get started, log into your Vervante author account, click on Support, then click on List Item For Retail.
Related links:
+How do I get my book or product listed on Amazon?
To list your planner, journal, card deck, or other non-book product on Amazon Marketplace or in the Vervante bookstore, please log into your Vervante account, scroll down to Support, then click on List Physical Product for Retail Distribution. We will need that form completed and submitted to us. There is a one time $35 fee per item, per listing for this service. Please note that we are not able to add products to the Books category on Amazon.
Returns
+Do you accept returns and where do customers send returns?
Yes, we accept returns. You will receive an email when we receive a return. Returns should be sent to: Vervante Returns, 400 North Geneva Road, STE E, Lindon, UT 84042. You can also modify your packing slip to have returns sent back to your office. You can make this change in your account profile.
+Do you re-use returned items?
No, we do not re-use or re-ship returned items. If you would like to re-use returned items, you can update your packing slip to have returns sent to your office. Thoroughly checking each return for quality issues, missing items, pages that may have been written on is not cost effective and we do not offer this service.
+What is Amazon Marketplace's return policy?
Orders placed through Amazon Marketplace are subject to Amazon's return policy. Amazon controls all return decisions and may approve returns without requiring a reason.
Because of this we do not control Amazon return approvals, Amazon may allow returns even for custom-printed products, returned custom items are usually not resellable, Amazon fees and return shipping may still apply.
If you want more control over returns and customer experience, we recommend selling directly from your own website whenever possible.
Because of this we do not control Amazon return approvals, Amazon may allow returns even for custom-printed products, returned custom items are usually not resellable, Amazon fees and return shipping may still apply.
If you want more control over returns and customer experience, we recommend selling directly from your own website whenever possible.
Royalty
+How are royalties paid?
We use PayPal for royalty payments rather than services like Zelle, mainly for accounting and tax reporting. When payments are issued through PayPal, they handle the required tax reporting and issue the appropriate 1099 forms directly to the recipient if the reporting thresholds are met. This simplifies the process on our end and ensures everything is reported correctly through their system. We have found that this approach allows us to manage royalty payments efficiently while keeping the reporting handled through PayPal's system.
Sending Files
+How do I send my files to Vervante?
When it is time to provide us with the files for your project, we ask that you put all files in a folder, zip the folder and upload that to us (this helps to assure an efficient, organized workflow that will benefit your project). Once you have your files ready to go, please log into your Vervante account and click on the "Send Files" link.
+Should I send files as RGB or CMYK?
PDF print files should be sent as CMYK.
Services
+Can I supply an item such as a pen or t-shirt to be shipped with my product?
Yes, you can send us items to be included with your product. Please send these to Vervante, 400 North Geneva Road, STE E, Lindon, UT 84042. Please include your name, a packing slip with quantities shipped, and the title of the product.
+Can you print custom sizes?
Yes. We print books, booklets, planners, and other products in any size you need. There is no fixed size list. If your project calls for a custom dimension, including a booklet sized to match a card deck or specific packaging, we print to that size.
+Do you have a price list?
No, we do not have a price list because each product that we produce is very custom and totally unique. We would be happy to provide you with pricing. Please send an email to [email protected] and please include all of the specific specs for your product(s).
+Do you have an affiliate program?
Vervante does not at this time host an affiliate program. We appreciate and are grateful for the many professional referrals we receive from our satisfied customers. We are often complimented by our clients for our continued ability to provide the best products and service at the most competitive pricing available. However, we have found that the administrative and operating costs of an affiliate program would impede our ability to continue to provide these benefits to our clients. We realize that the greatest compliment you can give us is by your referrals and we are grateful for your generous support that allows us to continue to provide you with the best possible pricing and service for publishing and shipping solutions.
+Do you offer design services?
No. We are a printer and fulfillment partner, not a design studio. You provide your own print-ready files, and we are happy to guide you on specifications, file formats, and templates for many of our products.
Related links:
+If I send you items to be included with my product, how do I know when to send more?
We provide an inventory report in your account. You set the re-order minimum quantity level and when we reach that point, we will send you an email to replenish the supplied items.
+What products and services are available on demand?
Many of our products are available print on demand with no minimum order quantity, while some products have minimum order quantities. Our guide below shows which products and services are available on demand and which have minimums.
Related links:
+Where can I view all the products that Vervante offers?
You can view all of our packaging options in our product catalog posted on our website in the link below.
Related links:
Shipping
+Do you provide tracking for orders shipped?
Yes, all domestic and international shipments include a tracking number.
+Does Vervante ship internationally?
Yes, Vervante ships internationally to all countries.
+Does Vervante ship to P.O. Boxes or Military APO/FPO addresses?
Yes, Vervante ships to P.O. Boxes and military APO/FPO addresses. These shipments are sent via USPS, since UPS does not deliver to P.O. Boxes or military APO/FPO addresses.
+How are orders shipped?
We use USPS and UPS services. Products that weigh less than 13 ounces can be sent via 1st Class Mail domestically. Orders weighing more than 13 ounces are shipped via Priority Mail domestically. International orders weighing less than 4 pounds ship via 1st Class Airmail. For those international shipments weighing more than 4 pounds we ship via Priority Airmail.
+How do I re-route or recall a package shipped via UPS?
Please email [email protected] with the order number. Effective February 1, 2012, there is a $25 fee to recall or re-route a package. A $25 fee is assessed for all types of requests including address corrections.
+I have a deadline and need my order to arrive by a specific date. What do I do?
Please log into your account and place the order. Then email the order number and the date you need the order to arrive to [email protected].
+If my order does not arrive or arrives damaged, can I file a claim with the shipping company?
For packages shipped via UPS or USPS Priority Mail (domestic or international), we can file a claim for the damaged or lost package. Packages shipped via USPS Media Mail or USPS 1st Class Mail (domestic or international) are not eligible for a claim.
+What do I do if my order does not arrive?
First, be sure that you have allowed enough time for delivery. For certain shipping methods such as Media Mail, it can take up to 3 weeks for a package to arrive. Next, please double-check the shipping address on your order receipt to ensure it is correct. Finally, if you selected a shipping method that included tracking, please check the tracking information thoroughly that was provided with your order. As of March 1, 2014, if packages are lost (or damaged) by the postal or shipping companies handling your order, we are unable to guarantee delivery and reshipping charges will apply if you choose to try again.
+What does the shipping confirmation email look like?
+What happens if a package arrives and is defective?
If a product or item arrives and is found to be defective, we are happy to ship a new one immediately. Just send us an email at [email protected] that includes the order information, let us know what the problem was, and we will send a new one right away.
+What is the turnaround time for shipping orders?
Most orders ship within 3 to 5 business days. Hardcover books require 15 to 20 business days for production before shipping.
+When can I file a claim for a USPS package?
Claims must be filed with USPS within 15 to 60 days from the date of mailing.
+Where do I send other items that Vervante does not produce that I want included with my product?
Please send to:
Vervante
400 N. Geneva Road
STE E
Lindon, UT 84042
NOTE: if supplied items are sent to our remittance address instead of the address above, there will be a $10 fee.
Vervante
400 N. Geneva Road
STE E
Lindon, UT 84042
NOTE: if supplied items are sent to our remittance address instead of the address above, there will be a $10 fee.
+Will my orders be shipped the least expensive method?
Our shipping system will use the least expensive option for shipping your orders based on weight and ship to zip or postal code unless you indicate that the order should be shipped otherwise.
Sustainable Products
+Do you use recycled paper?
Yes, our paper is 30% recycled.
Zipping Files
+How do I zip/compress files on a Mac?
Please put all your files (print and audio files) in one folder on your desktop. Then name the folder the title of your product. Then click once on the folder, go to File, and click Compress. This will then create another file on your Desktop with the same name as the original folder except this will have a zipper around it. Upload the zipped/compressed folder to us.
+How do I zip/compress files on a PC?
Please put all your files (print and audio files) in one folder on your desktop. Then name the folder the title of your product. Then right click on the folder, scroll to "Send To", then click Compressed (zipped) Folder. This will then create another file on your Desktop with the same name as the original folder except this will have a zipper around it. Upload the zipped/compressed folder to us.
No questions match your search. Try a different word, or email customer service.
Back to top ↑
