Author FAQ


Do you print perfect bound landscape books?

What are the specs for my book cover?

What stock is used for paperback book covers?

What are the specs for my book text?


I have a deadline and need my order to arrive by a specific date. Who do I contact?

I have a question about my invoice. Who do I contact?

I have a new product and would like a quote. Who do I contact?

I have a manual order that I need your order processing department to process for me. Who do I send this to?

What is the fastest way to contact us?


How do I copyright my book?

Do I need to register my book for Copyright Registration?

What can be copyrighted?

DVD Masters

Where do I send DVD masters?

What format should I use for my DVD masters?

Can my DVDs be played worldwide?


What is Digital Rights Management (DRM)?

What are the Pros and Cons of DRM?

Does Vervante offer ebook conversion?

Getting Started

How do I get started?

Does Vervante give free proofs?


Can I purchase an ISBN number and bar code?

Do I need a separate ISBN for my e-book?

How do I get an ISBN for my book?


How do I get an LCCN for my book?

Do I need a Library of Congress Control Number (LCCN) for my book?

Order Processing

I set up my orders for automatic order processing and the order is not showing up in my account.

Can I email an excel or csv file for my monthly subscription program or product launch, or exported from my shopping cart?

How can I place an order for my product to be sent to me, my customer or to an event?

How do I set up automated order notifications to Vervante from my shopping cart?

If my orders are not in the format that are automatically processed by your system, how long does it take for them to show up in my author account?

What does the "pending" status mean?

Can I cancel an order once it has been placed?

What email address should orders be sent to?


How do I update the credit card on file?

When do I receive an invoice and how do I pay?

Where is the detail for my monthly invoice?

How often is my card charged?

What is the remittance address to pay by check?

How are large quantity/bulk orders processed?

Planners & Journals

Do you print custom index tabs?

What type of binding do you offer?

Do you print hardcover planners?

Print Specifications

Where can I find print specs for all products?


How do I customize or modify the packing slip that ships with my orders?

How do I update my address or email addresses on file?

I forgot my password for my Vervante author account.

Why is there a $1.00 charge on my credit card?

Retail Distribution

Can you list my book or product on Amazon or with other online retailers?

How do I get my book or product listed on Amazon?


Do you accept returns and where do customers send returns?

Do you re-use returned items?

Sending Files

Should I send files as RGB or CMYK?

How do I send my files to Vervante?


Can I supply an item such as a pen or t-shirt to be shipped with my product?

If I send you items to be included with my product, how do I know when to send more?

Do you have an affiliate program?

Do you have a price list?

How can I see all products that Vervante offers?


How are orders shipped?

I have a deadline and need my order to arrive by a specific date. What do I do?

Do you provide tracking for orders shipped?

Will my orders be shipped the least expensive method?

What is the turnaround time for shipping orders?

How do I re-route or recall a package shipped via UPS?

What does the shipping confirmation email look like?

Does Vervante ship to P.O. Boxes or Military APO/FPO addresses?

Does Vervante ship internationally?

What happens if a package arrives and is defective?

What do I do if my order doesn’t arrive?

If my order does not arrive or arrives damaged, can I file a claim with the shipping company?

When can I file a claim for a USPS package?

Where do I send other items that Vervante does not produce that I want included with my product?

Sustainable Products

Do you use recycled paper?

Zipping Files

How do I zip/compress files on a Mac?

How do I zip/compress files on a PC?