Author FAQ

Books

Do you print perfect bound landscape books?

What are the specs for my book cover?

What stock is used for paperback book covers?

What are the specs for my book text?

Contact

I have a deadline and need my order to arrive by a specific date. Who do I contact?

I have a question about my invoice. Who do I contact?

I have a new product and would like a quote. Who do I contact?

I have a manual order that I need your order processing department to process for me. Who do I send this to?

What is the fastest way to contact us?

Copyright

How do I copyright my book?

Do I need to register my book for Copyright Registration?

What can be copyrighted?

eBooks

Does Vervante offer ebook conversion?

What are the Pros and Cons of DRM?

What is Digital Rights Management (DRM)?

Getting Started

Does Vervante give free proofs?

How do I get started?

ISBN

Can I purchase an ISBN number and bar code?

Do I need a separate ISBN for my e-book?

How do I get an ISBN for my book?

LCCN

Do I need a Library of Congress Control Number (LCCN) for my book?

How do I get an LCCN for my book?

Order Processing

What email address should orders be sent to?

How do I set up automated order notifications to Vervante from my shopping cart?

Can I cancel an order once it has been placed?

What does the "pending" status mean?

How can I place an order for my product to be sent to me, my customer or to an event?

Can I email an excel or csv file for my monthly subscription program or product launch, or exported from my shopping cart?

I set up my orders for automatic order processing and the order is not showing up in my account.

If my orders are not in the format that are automatically processed by your system, how long does it take for them to show up in my author account?

Payment

How are large quantity/bulk orders processed?

How do I update the credit card on file?

How often is my card charged?

What is the remittance address to pay by check?

When do I receive an invoice and how do I pay?

Where is the detail for my monthly invoice?

Planners & Journals

Do you print hardcover planners?

What type of binding do you offer?

Do you print custom index tabs?

Print Specifications

Where can I find print specs for all products?

What to Expect with Alignment of Your Card Decks

Profile

How do I update my address or email addresses on file?

How do I customize or modify the packing slip that ships with my orders?

I forgot my password for my Vervante author account.

Why is there a $1.00 charge on my credit card?

Retail Distribution

Can you list my book or product on Amazon or with other online retailers?

How do I get my book or product listed on Amazon?

Returns

Do you re-use returned items?

Do you accept returns and where do customers send returns?

Sending Files

How do I send my files to Vervante?

Should I send files as RGB or CMYK?

Services

Can I supply an item such as a pen or t-shirt to be shipped with my product?

Where can I view all the products that Vervante offers?

Do you have an affiliate program?

What products and services are available on demand?

If I send you items to be included with my product, how do I know when to send more?

Do you have a price list?

Shipping

If my order does not arrive or arrives damaged, can I file a claim with the shipping company?

How are orders shipped?

What is the turnaround time for shipping orders?

Where do I send other items that Vervante does not produce that I want included with my product?

Will my orders be shipped the least expensive method?

When can I file a claim for a USPS package?

I have a deadline and need my order to arrive by a specific date. What do I do?

How do I re-route or recall a package shipped via UPS?

What does the shipping confirmation email look like?

What do I do if my order doesn’t arrive?

What happens if a package arrives and is defective?

Do you provide tracking for orders shipped?

Does Vervante ship internationally?

Does Vervante ship to P.O. Boxes or Military APO/FPO addresses?

Sustainable Products

Do you use recycled paper?

Zipping Files

How do I zip/compress files on a Mac?

How do I zip/compress files on a PC?