Vervante Books Etc

Author FAQ

Audio Products

What are the packaging options for discs and multi-disc sets?

How many minutes can fit on an audio CD?

What file formats are accepted for my audio products?

If I have a CD product, do I need to mail the CD masters or can I upload the audio?

How much content can fit on a data CD?

Books

Do you print perfect bound landscape books?

What are the specs for my book cover?

What stock is used for book covers?

How do I get an LCCN for my book?

How do I copyright my book?

Do you offer formatting and layout for my book?

Do I need a Library of Congress Control Number (LCCN) for my book?

Do I need to register my book for Copyright Registration?

What can be copyrighted?

What are the specs for my book text?

Contact

I need to edit the address on a pending order. Who do I contact?

I have a deadline and need my order to arrive by a specific date. Who do I contact?

I have a question about my invoice. Who do I contact?

I have a new product and would like a quote. Who do I contact?

I have a manual order that I need your order processing department to process for me. Who do I send this to?

What is the fastest way to contact us?

DVD Masters

Where do I send DVD masters?

What format should I use for my DVD masters?

Can my DVDs be played worldwide?

What are NTSC, PAL and SECAM?

Which video standards does each country use?

What type of DVD master do I need?

Why won't my DVD play on certain computers, players, and/or operating systems?

What format do my DVD masters need to be in?

Will my DVD be in High Definition?

Can I have CSS/Macrovision/RCE/ARccOS copy protection on my DVD?

What happens to my CD or DVD masters if I decide not to create that product?

Why we need authored DVDs to be used as our masters.

eBooks

What is Digital Rights Management (DRM)?

What are the Pros and Cons of DRM?

ISBN

Can I purchase an ISBN and/or UPC number and bar code?

Do I need a separate ISBN for my e-book?

How do I get an ISBN for my book?

Order Processing

I set up my orders for automatic order processing and the order is not showing up in my account.

Can I email an excel or csv file for my monthly subscription program or product launch, or exported from my shopping cart?

How can I place an order for my product to be sent to me, my customer or to an event?

How do I send orders if I don't use 1ShoppingCart or InfusionSoft?

How do I send orders from InfusionSoft?

How do I send orders from 1ShoppingCart.com

I use PayPal. How do I process these orders?

If my orders are not in the format that are automatically processed by your system, how long does it take for them to show up in my author account?

What does the "pending" status mean?

Can I cancel an order once it has been placed?

What email address should orders be sent to?

Payment

How do I update the credit card on file?

When do I receive an invoice and how do I pay?

Where is the detail for my monthly invoice?

What is the remittance address to pay by check?

How are large quantity/bulk orders processed?

Profile

How do I customize or modify the packing slip that ships with my orders?

How do I update my address or email addresses on file?

I forgot my password for my Vervante author account.

Why is there a $1.00 charge on my credit card?

Returns

Do you accept returns and where do customers send returns?

Do you re-use returned items?

Sending Files

How do I send my print and audio files?

Should I send files as RGB or CMYK?

What file format should I send my audio files in?

Services

What are the print specs and templates for books, discs and packaging?

Can you list my book or product on Amazon or with other online retailers?

Can I supply an item such as a pen or t-shirt to be shipped with my product?

If I send you items to be included with my product, how do I know when to send more?

Do you have an affiliate program?

Do you have a price list?

Shipping

How are orders shipped?

I have a deadline and need my order to arrive by a specific date. What do I do?

Do you provide tracking for orders shipped?

Will my orders be shipped the least expensive method?

What is the turnaround time for shipping orders?

How do I re-route or recall a package shipped via UPS?

Does Vervante ship to P.O. Boxes or Military APO/FPO addresses?

Does Vervante ship internationally?

What happens if a package arrives and is defective?

What do I do if my order doesn’t arrive?

If my order does not arrive or arrives damaged, can I file a claim with the shipping company?

When can I file a claim for a USPS package?

Sustainable Products

Do you use recycled paper?

Do you have sustainable packaging options?

Zipping Files

How do I zip/compress files on a Mac?

How do I zip/compress files on a PC?