Email Format for Automatic Order Processing
Submit orders to Vervante's fulfillment system through plain-text email.
Vervante's fulfillment system can accept and process orders sent by plain-text email. When an email arrives in the correct format, the order routes directly into our system without manual handling. This page documents the exact format your emails must follow.
Three elements must all be present and correct for an email to process: the destination address, a recognized subject-line phrase, and a recognized body trigger. If any of the three is missing or incorrect, the email will be rejected and no order will be created.
The Simple Version
The full specification below covers every available field and option, but most orders never need anything beyond what is shown here. Modern automation tools such as Zapier and Make.com can build this format for you automatically. If you are starting out and want to send orders by hand, this is all you need:
To: [email protected] Subject: New Order ORDER INFORMATION (V408XXXXXXX) X 1 fname*: Jane lname*: Smith address1*: 123 Main St city*: Somewhere state*: UT zip*: 00000 country*: US
Plain text only. Emails must be sent in plain-text format. HTML-formatted emails are rejected automatically. Check your email client settings before sending your first order.
Email Destination
All orders must be sent to [email protected]. Emails sent to any other address will not be processed.
Subject Line
The subject line must contain at least one of the following phrases. Other text may appear before or after the phrase. Matching is case-insensitive.
- new order
- new order for
- new order from
- new order has arrived
- new order was placed
Body Trigger
The body of the email must contain at least one of the following strings. Most shopping carts and order platforms include one of these automatically. You typically do not need to add them by hand.
- ORDER INFORMATION
- SHIPPING TO
- Bill To Name
- Shipping address
- CLICKBANK
- Keap
- <IC_BLOCK>
- order status.*accepted
Order Format
Use the format below in the body of the email. The part number line must appear first, followed by the customer shipping information.
Only seven fields are required: fname, lname, address1, city, state, zip, country. They are marked with * in the examples below. Every other field is optional and can be omitted entirely.
Standard Order (Default Shipping)
(V408XXXXXXX) X 1 fname*: John lname*: Smith address1*: 123 Main Street address2: (leave blank if not needed) city*: Los Angeles state*: CA zip*: 12345 country*: US email: (omit to skip tracking confirmation) shipmode: (omit to use account default)
With a Specific Shipping Method
(V408XXXXXXX) X 1 fname*: John lname*: Smith address1*: 123 Main Street address2: city*: Los Angeles state*: CA zip*: 12345 country*: US email: [email protected] shipmode: priority
Multiple Line Items
If a single order contains more than one item, list each part number on its own line at the top of the email, then add the customer information below.
(V408XXXXXXX) X 1 (V408YYYYYYY) X 1 fname*: John lname*: Smith address1*: 123 Main Street address2: city*: Los Angeles state*: CA zip*: 12345 country*: US email: [email protected]
Where are my part numbers? Vervante part numbers are assigned automatically when a new product is added to your account. You can view them in your account under My Vervante Part Numbers.
Part number format matters. The part number must be wrapped in parentheses and followed by an uppercase X and the quantity. For example, (V408XXXXXXX) X 1. Some platforms such as ClickBank omit the parentheses, and the system accepts both formats. A lowercase x or a missing space will cause the order to fail.
Email is optional. Omit the email: line if you do not want a tracking confirmation sent to the customer. The order will still process normally.
Shipping Codes
Use these codes in the shipmode field to override the default shipping method on your account. Omit the shipmode line entirely to use your account default.
| Code | UPS Service |
|---|---|
| Domestic UPS | |
| upsg | UPS Ground |
| ups3 | UPS 3 Day Select |
| upsb | UPS 2nd Day Air |
| upsr | UPS Next Day Air |
| upsrs | UPS Next Day Air Saver |
| International UPS | |
| XPR | UPS Worldwide Express |
| XPD | UPS Worldwide Expedited |
| Code | USPS Service |
|---|---|
| Domestic USPS | |
| priority | USPS Priority Mail |
| sc_pm | Priority Mail Signature Confirmation |
| dc_first_class | First Class Package Delivery Confirmation |
| sc_first_class | First Class Package Signature Confirmation |
| first_class_package | First Class Mail Package |
| mmbr | Media Mail |
| dc_mmbr | Media Mail Delivery Confirmation |
| International USPS | |
| letter_post | First Class Mail International Package |
| fcmi_lg_env | First Class Mail International Large Envelope |
| air_pp | Priority Mail International |
| emi_usps | Priority Mail Express International |
Need help? If your test orders are being rejected, or if you are not sure your format is correct, email [email protected] and our team will help you confirm your setup.
